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Refund Policy

At SkyHub, we aim to provide high-quality services and ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds may be requested.

1. 7-Day Refund Eligibility

We offer a 7-day refund window from the date of purchase or service activation. You may request a refund within 7 days if:

  • The service has not been fully delivered or utilized
  • There is a verified technical issue from our side that cannot be resolved
  • The service provided does not match the agreed description or scope

2. Non-Refundable Cases

Refunds will not be issued in the following cases:

  • Request made after 7 days of purchase
  • Service has been fully delivered or completed
  • Change of mind after service activation
  • Delays caused by incomplete or incorrect information provided by the client
  • Violation of our Terms & Conditions

3. Digital & Custom Services

For digital products, development work, or custom projects:

  • Refunds are only applicable if work has not started
  • If work is partially completed, a partial refund may be considered based on the completed milestones

4. Refund Process

To request a refund:

  • Email us at support@skyhub.com
  • Include your order details and reason for the request
  • Our team will review your request within 3–5 business days

5. Refund Approval

If approved:

  • Refunds will be processed to the original payment method
  • Processing time may take 5–10 business days depending on your bank or payment provider

6. Changes to This Policy

SkyHub reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting.

Sky-Hub strives to be a leading provider of reference phones and mobile accessories, dedicated to quality and customer satisfaction.

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28 Guild Street, LONDON, E77 6WG.

0330 0597110